Application Support Tier 2

Job Code: 2014:MID :CMS -009
Location: Mid Atlantic Region
Department: CMS Falls Church
FT/PT Status: Full Time Positions
Required Security Clearance: Public Trust

 

Job Description

Employ subject matter experts to resolve complex issues pertaining to specific programs. The representative shall have the interpretive skills, business process, and product knowledge to accurately resolve in-scope issues.

• Ability to train on intricacies of industry claims submission and data fields.

• Provide technical/investigative support to Issuer/State clients on

• Contribution and/or distribution discrepancies

• Technical implementation and reporting issues

• Risk adjustment calculation execution (payment and charges)

• Payments of advanced premium tax credit and/or cost-sharing reduction

• Claims data transmission/transformation issues

• Payment amounts, status, and proration of payments

• Information regarding standard procedures of payment timing

• Overall program deadlines and claims format requirements, frequency, etc.

 
Basic Skills/Qualifications:

• Must speak English clearly and fluently

• Must be able to type and enter data accurately into a computer application

• Must be able to work in an office environment and get along well with others

• Must be able to follow workflows developed by others to support programs, to ensure appropriate
  referral to Tier 2 or Tier 3, as well as management of timely escalations

• Must be able to use technology and computer programs as necessary to accomplish assigned workplace
  tasks

• Must be able to obtain and maintain a government issued Public Trust clearance and treat all aspects of
  work-related information and data with high degree of confidentially

 
Required Skills/Qualifications:

Required Qualifications:

Skills:

• Microsoft Word, Excel, and Outlook

• Remedy or other ticket tracking software

• Linux, Unix, and XML

• MySQL

 
Experience:

• 2 years Help Desk

• 2 years Customer Service

• 2 to 4 years technical experience combined with educational requirement or 4 years technical experience without educational requirement

 
Education/Certification:

• 2 years technical degree or certification accompanied by required technical experience

• 4 years degree in Computer related technical field preferred

• Network+ Certification preferred

• Security+ Certification preferred